Q: Where are your servers located?
A: Our servers are based all over the world. Locations vary, and we endeavor to place clients on the server with
the most available bandwidth free at the time to provide the best possible listening experience for your shoutcast
server.
Q: Do you offer Windows Media stream hosting, or just ShoutCast?
A: At this time, we can only offer ShoutCast servers. Please note that Windows Media Player (version 9 and above) is entirely capable of playing Shoutcast radio streams.
Q: These are good prices! Is your bandwidth oversold? Are there any hidden limits to my server when I get one?
A: We simply pass on savings from bulk-buying server bandwidth to the end customer (you). Dedicated bandwidth is sold as completely never, ever oversold. Shared bandwidth: we will monitor to ensure all clients on a shared connection get a reasonable and acceptable service level. The only limits we impose are the maximum number of concurrent listeners and the bitrate you agreed to stream at when you started. If you should stream at higher than the agreed bitrate, this will be considered abuse of service and your account will be suspended without refund!
Q: What control panel do I get with my server?
A: Although many providers do use a control panel that allows you to start/stop your server, we do not. For one, it would increase our prices. However, more importantly, we find that if we run your shoutcast server as a system service on the main server, we can actually make it more reliable for you. With many control panels, some sellers actually use them to limit your usage -- either by placing a bandwidth limit, restarting servers randomly and so on. By running your shoutcast server in its own process space, you are actually assured of a MORE reliable server than one running in a control panel, because it is automatically restarted by the operating system on the server if it should fail for any reason, just like any system service. You can of course, still view and administer your ShoutCast server through the html interface just as normal.
Q: What is the minimum contract period? Do my payments auto-renew or subscribe?
A: Unless you have specifically contacted support and asked for this to happen, it won't! The flip side to this is that you *must* remember to renew your server payments on time with us to avoid account suspension.
Q:Reliability? What's it like for these servers?
A:You can expect in excess of 95% reliabilty for hobby servers, and considerably more for professional servers.
Q:Do you offer refunds?
A:As you can see by our pricing, we are running on tight margins. Since each server is set up as a system service by hand (see above) we cannot offer refunds under any circumstances, UNLESS for some reason we simply do not have any bandwidth available to set you up within 24 hours of your order (48 at weekends).
Q: Will you help me set up Winamp/ShoutCast on my computer to feed the stream to my server?
A: Under normal circumstances, we cannot. It is your responsiblilty to set up shoutcast at your end to feed your
server with us. You receive the IP address/server name, port, password etc when your order is completed, and you
are expected to put this into Winamp/Shoutcast yourself. If you really need one of us to do this for you, and you have working remote control software (such as VNC), we will do this for a fee of 99 USD.
Q: Is there a setup fee?
A: No. The price you see is the price you pay.
Q:Do you cover me for royalty payments, etc on copyrighted music?
A: Absolutely never. You must be covered for streaming pop music, for example, from at least your originating country. Use a proper licensing agency for this. Contact us if you are not sure what to do.